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A60 FAQ — All your questions answered in one place, in Bangla

From registration to withdrawal — every question you might have about a60 is answered here, clearly and simply.

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A60 FAQ — Why This Page Is Worth Bookmarking

After joining a60, many new members have questions — how to register, how to deposit with bKash, how to withdraw a bonus, or what to do if they forget their password. This FAQ page was created for exactly that reason — so you don't have to contact support every time.

The a60 FAQ section covers 80+ questions across 7 categories. Browse by category using the tabs below, or use the search bar to find your question directly.

If you can't find your answer here, contact us directly via support@a60.im— email us or chat with us in Bangla via live chat.

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Account & Registration

To register on a60, you'll need a valid Bangladeshi mobile number, your real name (as per your national ID), an email address, and to be at least 18 years old. There's no registration fee and no documents are required upfront. You can open an account in just 2 minutes. Register Now →

No. Only one account per person is permitted on a60. Creating multiple accounts will result in all of them being permanently closed, with all bonuses and balances forfeited. Keep it to one account and stay safe.

Name changes are limited after an account is created. To update your mobile number or email address, please contact support. KYC verification may be required for any changes. Tip: Provide accurate information from the start.

KYC (Know Your Customer) is the identity verification process. For large withdrawals (generally ৳50,000 or more), you may be required to submit a copy of your National ID or passport. This is done entirely for your security.

To close your account, email support@a60.im. Make sure to withdraw any remaining balance before closure. You can also use self-exclusion for responsible gaming. Learn more on the Responsible Gaming page.

You must be at least 18 years old to register and bet on a60. If a false age is provided, it will be detected during KYC verification and the account will be permanently closed. Please keep minors away from gaming.

Start by clearing your browser cache and cookies, then try again. If you have forgotten your password, Login Page use the "Forgot Password?" option. You can also log in with OTP — no password needed. If you still have trouble, reach out via live chat.

After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. It will unlock on its own after that. For urgent assistance, contact support@a60.im for an immediate resolution.

Deposits & Payments

Log in → Wallet → Deposit → Select bKash. Enter the amount and send money to our bKash number. Copy the transaction ID (TrxID), paste it into the form, and confirm. Your wallet will be credited within 1–5 minutes.

Yes. a60 supports deposits via three mobile banking services — bKash, Nagad, and Rocket. The process is largely the same for all three: select your payment method, send the amount, and confirm with your TrxID.

At a60, the minimum deposit is ৳100 and the maximum per transaction is ৳50,000. The daily deposit limit is ৳1,00,000. For larger deposits, please contact support in advance.

Deposits usually appear within 1–5 minutes. If yours hasn't: check that your TrxID was entered correctly, refresh the page, and wait 10 minutes. If it still hasn't appeared, contact live chat with your TrxID — it will be resolved within 30 minutes.

Yes, bank transfers are also supported. However, mobile banking (bKash/Nagad/Rocket) is considerably faster. Bank transfers typically take 1–3 hours. Contact support for more details.

a60 does not charge any additional fees on deposits. However, your mobile banking provider (bKash/Nagad) may deduct their own service charge, which will be shown in your mobile app.

Email us immediately at support@a60.im or reach out via live chat. Please include your transaction TrxID, the time of the transaction, and the sender's number. We'll investigate and work to resolve it as quickly as possible.

Withdrawals & Cashouts

Log in → Wallet → Withdrawal → Select your payment method (bKash/Nagad/Rocket). Enter your mobile number and amount, then confirm. Funds typically arrive within 5–15 minutes.

At a60, the minimum withdrawal is ৳500 and the maximum per transaction is ৳50,000. The daily withdrawal limit is ৳2,00,000. VIP members may be eligible for higher limits.

bKash and Nagad withdrawals are typically completed within 5–15 minutes. Bank transfers may take 1–3 business days. Requests submitted between midnight and 6 AM will be processed in the morning.

Withdrawals are normally processed within 15 minutes. If your request has been pending for more than 30 minutes, contact live chat with your request ID. Large withdrawals may be held if KYC verification has not been completed.

Bonus funds cannot be withdrawn directly. You must first meet the specified turnover requirement (typically 15–30x the bonus amount in wagers). Once the condition is fulfilled, the bonus is transferred to your main wallet and can then be withdrawn.

If your withdrawal is still pending, you can cancel it yourself or ask live chat to do so. Once processing has begun, cancellation is no longer possible. Make sure everything is correct before submitting your request.

a60 generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own service charges, and bank transfers may be subject to the bank's fees.

Bonuses & Promotions

Your first deposit after registration automatically earns you a 100% welcome bonus — up to ৳5,000. Deposit ৳1,000 and receive ৳1,000 in your bonus wallet, giving you ৳2,000 to play with.

Each week, you will receive a cashback on a percentage (5%–20%) of your total losses. It is added to your wallet automatically every Monday. The higher your VIP tier, the higher your cashback rate.

Yes! Share your personal referral code with a friend. When they register and make their first deposit, you'll receive a bonus. The bonus amount depends on their first deposit. Check the Referral section of your account for full details.

Welcome bonuses are typically valid for 30 days. Daily bonuses expire at the end of the same day if unused, and weekly cashback must be used within 7 days. The specific validity period for each bonus is listed in the bonus details.

Turnover means you must wager a set amount using your bonus funds before you can withdraw. For example, a ৳1,000 bonus with a 15x turnover requirement means you need to place a total of ৳15,000 in bets. Track your progress on the Bonus page in your account.

A daily bonus pop-up appears on the home page each time you log in. Simply click "Claim" and the bonus will be added to your wallet. Log in for 7 consecutive days to unlock a mega bonus. Missing a day resets your streak.

Yes. At the time of deposit, you can select the "Deposit without bonus" option. This comes with no turnover requirements and allows for direct withdrawal. It may be the smarter choice for tournament play or high-stakes betting.

Betting & Games

a60 offers betting on 20+ sports, including cricket, football, tennis, hockey, basketball, and badminton. All major tournaments are covered — IPL, World Cup, Bangladesh national team, Premier League, and more. Go to Betting →

Live betting means placing wagers at real-time odds on matches already in progress. Odds shift as the game unfolds. Log in → Betting → Live tab → Pick your match. Quick decision-making is key with live betting.

Odds represent the ratio between your potential reward and the likelihood of winning. For example, odds of 2.00 mean a ৳100 bet returns ৳200 if you win (your original ৳100 + ৳100 profit). For a detailed breakdown of how to read odds, check out our on the Analysis page।

Once a bet is placed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to partially or fully withdraw your stake before the match ends. The Cash Out option will appear on your bet slip if it is available.

If a match is cancelled or abandoned, you will generally receive a full refund of your stake. The affected bet will be marked as "Void" and returned to your wallet within 24 hours.

Maximum payout limits vary across different games and sports. For cricket betting, a single bet can win up to ৳5,00,000. For slots and casino games, the maximum payout differs by game.

Yes. On a60, you can combine multiple match bets into a single Parlay (Accumulator). If all your selections win, the odds multiply — meaning your payout can be significantly higher. However, if any one bet loses, the entire parlay is lost.

Security & Privacy

a60 uses 256-bit SSL encryption — the same technology trusted by banks. All your personal data and transactions are fully encrypted. Enabling two-factor authentication (2FA) adds an extra layer of protection.

If you are logged in: Settings → Security → Change Password. If you are logged out: On the login page Click "Forgot Password?", and an OTP will be sent to your mobile. Choose a strong password — at least 8 characters, including numbers and special symbols.

a60 will never ask for your password, OTP, or banking details via phone, SMS, or social media. If this happens, take a screenshot and report it to support@a60.im. Do not click on suspicious links.

a60 never sells your personal information. Data may only be shared with government authorities when required by law. For more details, visit our Privacy Policy Read more.

Log in → Settings → Security → Two-Factor Authentication (2FA) → Enable. After that, every time you log in you will need to enter both your password and the OTP sent to your mobile. This keeps your account significantly more secure.

Act immediately: 1) Change your password right away. 2) Notify us via live chat or at support@a60.im. 3) Log out of all active sessions (Settings → Security). 4) Take screenshots of any suspicious transactions.
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