a60 | Privacy Policy — Your Data, Handled with Care

1Introduction
2What Information We Collect
3Why we collect data
4How Your Data Is Used
5Sharing your data
6Cookies & Tracking
7Data retention period
8Your Rights
9Children's Privacy
10Policy changes
11Contact

1. Introduction

2. Data Collection

3. Reasons for Collection

4. Use of Information

Introduction — Why this Privacy Policy?

When you use the a60 platform, you share certain information with us. This Privacy Policy provides a full account of how we collect, store, use, and protect that information.

A60 believes transparency is the foundation of trust. That's why, instead of complex legal language, we've explained everything in plain, clear terms — so every member knows exactly what we do and don't do with their data.

This policy applies to the a60.im website, mobile app, and all our services. By contacting a60 or using our services, you are agreeing to this Privacy Policy.

In Brief: We only collect information we need to serve you well. Your data is never sold. Your privacy is a responsibility we take seriously.

What information do we collect?

A60 collects data from two sources — directly from you, and automatically through your use of the platform.

Data Type	Example	Collection Method
Identity information	Name, date of birth, national ID number	Registration Form
Contact information	Mobile number, email address	Registration Form
Financial Information	Payment methods, transaction history	Deposit / Withdrawal
Technical Information	IP address, device type, browser	Automatic logging
Gaming data	Betting history, preferred games, session duration	Platform usage
Communication Records	Support chat history, email	Customer Support

We will never ask for your mobile banking PIN, OTP, or password. If anyone requests this information in the name of a60, it is a scam — please report it to us immediately.

Why is this information collected?

A60 only collects data for specific, legitimate, and necessary purposes. We do not gather excessive or unnecessary information.

Service delivery: To create accounts, process transactions, and deliver gaming services.
Identity Verification (KYC): To prevent fraud and ensure legal compliance.
Financial Transactions: To process deposits, withdrawals, and bonuses.
Security: For account security, fraud detection, and prevention.
Service Improvement: To improve your experience and develop new features.
Responsible Gaming: To analyze playing patterns and identify potential issues early.
Contact: To send important updates, promotions, and support messages.

How Is Your Data Used?

Data collected at a60 is used solely to improve your service experience and maintain platform security. We never use your data for advertising purposes or sell it for commercial gain.

The a60 analytics team reviews your gaming patterns to understand which games or features you enjoy most. These insights help us improve the platform. For example, if most members are spending more time on cricket betting, we'll work on adding more features to that section.

Primary purposes for data use

Service Delivery & Transactions45%

Security & fraud prevention28%

Service improvement & analytics17%

Legal Compliance & Verification10%

Do we share your data with third parties?

A60 never sells your personal information to third parties. However, limited data may be shared with trusted partners where necessary to deliver our services.

Payment Processors: bKash, Nagad, Rocket — only the minimum information required to complete transactions.
Game providers: Technology partners for Live Casino and slots games may access play history.
Verification Services: Authorized identity verification providers for KYC purposes.
Law Enforcement: Data may be disclosed in response to a court order or a lawful government request.
To Advertisers: a60 never shares your information with third parties for advertising purposes.
For sale: Your data is never sold for commercial purposes.

Each of our partner organizations operates under its own privacy policy. a60 is not responsible for how they handle data, but we work only with trusted partners.

Cookies & tracking technologies

A60's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your experience.

Cookie Type	Purpose	Duration
Required	Login sessions, security, and core platform operations	Until end of session
Analytics	Page views, user behavior analysis, service improvement	30 Days
Preferences	Language settings, theme preferences, personalized experience	1 year

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

How long is data retained?

A60 does not store your data indefinitely. Each type of data has a defined retention period.

Account Information: For the duration of active account use and up to 5 years after closure.
Financial transaction records: 7 years for legal compliance requirements.
KYC documents: Up to 5 years after account closure.
Gaming History: For the duration of active account use and up to 3 years after closure.
Support Chat: 2 years.
Cookies & Session Data: 30 days to 1 year (depending on cookie type).

Upon expiry: After the designated retention period, data is automatically and securely deleted or anonymised so that it can no longer be used to identify you.

Your privacy rights

Every a60 member holds fundamental rights over their own data. We respect these rights and are committed to helping you exercise them.

Right to Access Information

You can view all the information a60 holds about you. Submit a request through Account Settings or via Support.

Right to Rectification

You have the right to correct inaccurate or outdated information. Contact Support and it will be updated within 3 business days.

Right to Erasure

After account closure, your data will be deleted once all legally mandated retention obligations have been fulfilled.

Right to Data Portability

You have the right to receive your data in a machine-readable format. Requests will be fulfilled within 30 days.

Right to object to processing

You can object to the processing of your data for specific purposes. We will review your request and notify you of our decision.

Right to opt out of marketing

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time.

To exercise any of the rights listed above support@a60.imEmail us or reach out via Live Chat. Most requests are resolved within 5 business days.

Children's Privacy Protection

A60 is an adult platform strictly prohibited for anyone under 18. We never knowingly collect data from minors.

If we discover that a minor has created an account using false information, that account will be immediately closed and all collected data will be deleted.

A Note for Parents: If your child has accessed a60 in any way, please contact us immediately at support@a60.im. We will take prompt action.

Privacy Policy Changes

A60 may update this Privacy Policy from time to time. For any significant changes, we will notify members in advance via email or in-app notification.

The effective date of any updated policy will be shown at the top of the page as "Last Updated". Continued use of the platform after an update constitutes acceptance of the revised policy.

Privacy Contact

If you have any questions or concerns about this Privacy Policy, please reach out to our dedicated Privacy Team.

support@a60.im

Live Chat

24/7 in Bengali

Response Time

Within 5 Business Days

Our Commitment

How your data is kept safe at a60

Encryption

256-bit SSL Protection

Military-grade encryption is applied to every piece of data you send and receive. No one can intercept it in transit.

Payment

Secure transaction system

Financial data is stored on separate encrypted servers. Your full banking details never reach a60 during payment processing.

Account

Two-Factor Verification

Enable two-factor authentication (2FA) at login. Even if someone knows your password, they won't get in without the OTP.

Audit

Regular security audits

Independent security experts regularly audit a60's systems. Any vulnerabilities identified are promptly investigated and resolved.

Control

Your control over your data

You can request to download, correct, or delete your data directly from Account Settings.

Transparency

Fully Transparent Policy

We don't hide anything in fine print. Every part of this Privacy Policy is written in plain, clear language — if anything is unclear, feel free to ask our support team.

A60 Privacy Policy — Your data is completely safe with us

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